Everything you need to know

AmanaShip is a US-to-Morocco shipping service built specifically for Moroccan families. You send your package to our Boston facility and we group it with other shipments for cost-efficient, safe delivery to your family anywhere in Morocco. No upfront payment required.

You can send your package to our Boston facility from anywhere in the US using FedEx, USPS, or DHL. We serve customers in New York, Houston, Los Angeles, Chicago, Washington D.C., and all other US cities.

Delivery to Morocco typically takes 2 to 6 weeks from the time we receive your package at our Boston facility. We use a grouped shipping model which keeps costs low. You’ll receive tracking updates throughout the process.

Yes! We deliver to all major cities including Casablanca, Rabat, Marrakech, Fès, Tangier, Agadir, Meknès, Oujda, and surrounding areas. Contact us for smaller cities or rural areas.

Fill out our shipping request form — it takes less than 2 minutes. No payment is required upfront. Once we review your request, we’ll send you our Boston facility address and instructions.

You can send gifts, clothes, shoes, electronics, personal items, books, school supplies, small household goods, and family essentials. Contact us if you’re unsure about a specific item.

We cannot ship liquids, flammable materials, perishable food, live animals, cash or currency, weapons, or any items prohibited by US or Moroccan customs law.

Yes, please make sure your items are securely packed before sending them to our Boston facility. Use sturdy boxes and wrap fragile items carefully.

Yes. We take care of all customs documentation and clearance on both the US and Morocco sides. You don’t need to worry about paperwork — our team handles everything for you.

Personal gifts sent to family are generally exempt from Moroccan customs duties up to a certain value. Business shipments may be subject to import taxes. We’ll advise you based on your specific shipment.

We’ll ask for a list of items and their approximate values when you book. For official documents (passports, contracts, legal papers), we may need additional info to ensure proper customs handling.

Yes. Once your package is received and processed at our Boston facility, you’ll receive a tracking number and real-time updates at every key milestone.

Yes. We send an SMS notification in Arabic to the recipient in Morocco so they know exactly when to expect their delivery.

Our local team in Morocco will contact the recipient to reschedule delivery at a convenient time. We never leave without confirming receipt.

Pricing is based on the weight and dimensions of your package. Because we use grouped shipping, our rates are much lower than standard international couriers. You get a clear quote before anything is charged — no hidden fees.

No. You submit your request first, we contact you with a quote, and payment is only collected after you approve and we receive your package at our facility.

We accept major credit and debit cards, PayPal, and Zelle. Payment is collected after your shipment is confirmed.

Call us at 781-362-2899 (Mon-Sat, 8am-8pm EST), email info@amanaship.com, or message us on WhatsApp in Arabic or English. We reply within 2 hours.

Yes — fully. Our team speaks Darija, Modern Standard Arabic, and English. Communicate with us in whichever language is easiest for you.

Contact us immediately via WhatsApp or phone. All shipments are insured and tracked. Our team follows up directly with both you and our Morocco team until the issue is fully resolved.